Brand-new Apple products (UAE and International versions) and UAE-version devices of other brands carry a 12-month manufacturer warranty. International/Arabic versions of other brands are sold without UAE warranty. Renewed devices come with a 3-month BST Store warranty and a 7-day Dead on Arrival (DOA) guarantee. Here is exactly what our warranty includes, how returns work and what to do if you need help.
Warranty Coverage
| Product type | Warranty | Coverage |
|---|---|---|
| New devices (phones, tablets, laptops, watches, audio and consoles) |
12 months manufacturer |
All new Apple products (UAE and International versions) and UAE versions of other brands. International versions of other brands are sold without UAE warranty (see Device Versions below) |
| Renewed phones (excellent condition) |
3 months BST Store |
BST Store warranty plus a 7-day Dead on Arrival guarantee. Physical damage, water damage, LCD and camera are not covered |
| Accessories (chargers, cables, earbuds) | Manufacturer warranty | Covered by the official manufacturer warranty |
How to Make a Warranty Claim
- Message us on WhatsApp at +971 52 997 3359.
- Share your order number, a description of the issue and a photo or video.
- We will respond within 24 hours with the next steps.
Returns
We accept returns within 3 days of delivery, provided:
- The box is unopened.
- The product is in its original packaging with all included accessories.
- The product has not been physically damaged, cracked or water-damaged after delivery.
- The return is accompanied by proof of purchase (order confirmation).
To start a return, message us on WhatsApp with your order number. We will arrange collection or provide a return address. Refunds are processed within 3–5 business days after we receive and inspect the returned item.
Non-Returnable Items
- Opened products.
- Devices with physical damage caused after delivery.
- Accessories that have been opened and used.
- Devices with the IMEI/serial number removed or altered.
ℹ️ Device Versions – Important Note
Brand-new devices are sold in UAE and International versions, shown clearly on each product page.
- Apple: all brand-new Apple products carry the 12-month manufacturer warranty in both UAE and International versions.
- Other brands: UAE versions carry the 12-month manufacturer warranty; International versions are sold without UAE warranty.
- Renewed phones: carry the 3-month BST Store warranty and our 7-day Dead on Arrival guarantee.
Need Help With a Claim?
Our team is happy to help before and after your purchase.
| support@bststore.ae | |
| +971 52 997 3359 | |
| Hours | Every day, 11:00 AM – 11:00 PM (UAE time) |
| Location | Office R02, Al-Marrar Building, Al-Murrar, Deira, Dubai, UAE |