• Same-day delivery in Dubai on new phones ordered before 12 PM
  • Free UAE delivery in 3–5 business days
  • 5% off with card or Apple Pay
  • 8% off with cash on delivery
  • Pay later with Tabby or Tamara
  • 12-month warranty on brand new devices
  • Certified renewed phones, tested before dispatch
العربية

Warranty claim

Something wrong with your device?

Tell us what’s happening and we’ll take it from there: a quick fix over the phone, a check at our Deira office, or a repair or replacement under warranty.

Fill in the form Ask on WhatsApp
  • Reply within one working dayBy WhatsApp or phone.
  • Renewed devices3-month BST warranty and 7-day DOA policy.
  • Brand new devicesCovered by the manufacturer’s warranty. We help you claim it.

Before you send

  • Restart the device and update to the latest software.
  • Back up your data. We may need to reset the device.
  • Find the IMEI: Settings → General → About, or dial *#06#.
  • Photos or a short video of the problem help us a lot.

Physical or liquid damage isn’t covered by warranty, but we can still quote a repair.