FAQ's

Frequently Asked Questions (FAQ) – BST Store

How long does it take for order delivery within the UAE?
Orders are typically delivered within 2 to 5 business days. If a product becomes unavailable from our supplier, BST Store reserves the right to cancel the order and issue a refund or recommend an alternative product.

What are the shipping charges within the UAE?
Free Shipping: On all orders.

Do you deliver products outside the UAE?
Currently, we only deliver within the UAE. For any special requests, please contact us, and our team will assist you based on product availability.

Do you deliver across the UAE?
Yes, we provide nationwide delivery across the UAE.

What payment options are available?

  • Pay Now: Secure Debit/Credit Card Payment

  • Cash on Delivery (COD): Available for select items

  • Pay in Interest-Free Installments: With Tabby and Tamara, split your payment into easy, interest-free installments.

Do products purchased from BST Store come with a warranty?
Yes, all products come with a standard warranty, as per the terms outlined in our Warranty Policy.

What is your return policy?
We offer a 30-day return policy on all eligible products, subject to our return conditions.

How do I return a product?
To initiate a return, please reach out to our customer support team at info@bststore.ae. Our team will guide you through the process.

What is the cancellation policy?
Orders can be canceled before dispatch. Once the order is dispatched, cancellations are not possible, but you may return the product in line with our return policy.

What if I’m not home when the order arrives?
Our courier partner will contact you for delivery coordination. If delivery fails after three attempts, the order will be canceled, and any prepayment will be refunded.

Can I change my delivery address after placing the order?
No, the delivery address cannot be changed after an order is confirmed. If needed, you may cancel the order and place a new one with the updated address.

Is payment on BST Store secure?
Absolutely. We use secure payment gateways with 3D Secure authentication, and comply with Visa and MasterCard security protocols. Your card details are never stored on our platform.
You can also choose to pay later in interest-free installments with Tabby or Tamara.