Refund policy

At BST Store, customer satisfaction is at the heart of our business. Please read our return and refund terms below.

• 3-day returns
• Unopened box only
• Refund to original payment method

1. Return Eligibility

Returns are accepted within 3 days of delivery, provided:

• The box is unopened and the product is unused, in its original packaging with all accessories, manuals and bundled items.
• The return is accompanied by the original sales invoice or order confirmation.

2. Not Eligible for Return

• Opened boxes – opened-box items are considered accepted and cannot be refunded or exchanged.
• Packaging that is incomplete, damaged or scratched.
• Devices with activation locks or passwords enabled (e.g. Find My iPhone, Find My Mobile, Find My Device).

3. Faulty, Wrong or Damaged Items

• Renewed phones that arrive faulty are covered by our 7-day Dead on Arrival (DOA) Policy.
• Brand-new devices and accessories are covered by the manufacturer warranty: 12 months on all new Apple products (UAE and International versions) and on UAE versions of other brands. International versions of other brands are sold without a UAE warranty. See our Warranty Policy.
• A wrong item, missing contents or transit damage must be reported within 24 hours of delivery.

4. Inspection at Delivery

Please inspect all items at the time of delivery and before signing the Proof of Delivery (POD). Once accepted, claims of physical damage cannot be considered.

5. Refunds

• Refunds are issued to the original payment method only.
• Refunds are processed within 3–5 business days after we receive and inspect the returned item; the time for the amount to appear depends on your bank or card issuer.
• Service, shipping or installation fees are non-refundable.
• Return shipping costs are the customer’s responsibility and may be deducted from the refund.

6. Cancellations

Orders can be cancelled before dispatch. If the product is in stock and ready for dispatch, BST Store reserves the right to deduct 3% of the total to cover processing and handling costs. Once dispatched, an order cannot be cancelled but may be returned under this policy.

7. Data Responsibility

Please back up and remove any personal data before returning your product. BST Store is not responsible for data lost on returned items.

8. Final Decision

All return and exchange decisions are subject to BST Store management’s discretion, based on adherence to the above conditions.

Start a Return

Message us on WhatsApp with your order number and we will guide you through the process.

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